Convergys Baguio is in Need of Team Leader and Customer Service Specialists - Wandering Pinoy

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Sunday, February 6, 2011

Convergys Baguio is in Need of Team Leader and Customer Service Specialists

I was bloghopping earlier when I accidentally saw that Convergys Baguio, located at Camp John Hay, is  in need of a Team Leader and Customer Support Specialists. Currently, it's site is under construction, almost done based on what I see every time I pass by the place, but I recently learned that it will operate this coming May . But anyway, just in case you are interested in the position, here are some of the key responsibilities that a Team Leader is required to perform:

  • Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
  • Monitor and take action on TKS, personnel and payroll issues.
  • Conduct performance appraisals annually.
  • Review Convergys compliance documents as required.
  • Responsible for staffing and hiring.
  • Maintain current employee records on direct reports.
  • Review CMS statistics on a daily basis and provide constructive feedback.
  • Provide Subject Matter Expertise.
  • Ensure training needs of subordinates are met.
  • Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
  • Successfully complete all client related training.
  • Resolve escalated customer issues.
  • Hold team meetings on a regular basis with direct reports.
  • Communicate all process and client changes to direct reports within specific timeliness
  • Promote the use of all center communication tools.
  • Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
And here are the qualifications:

  • Bachelor's degree in any course
  • Not less than 4 years work experience, and at least 2 years in the same capacity;
  • Open to work in shifting schedule and be based in Baguio City
  • Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
  • Ability to demonstrate innovation and good judgement / problem solving skills when making decisions.
  • Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
  • Ability to coach, develops action plans, which maximize performance and provide effective feedback.
  • Proven ability to analyze and improve work processes and policies
  • Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
  • Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
Aside from Team Leader, Convergys is also in need of Customer Service Specialists the following qualifications:

  • At least completed 2 years of college
  • Excellent communication skills in English
  • Basic computer operations knowledge
  • An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
  • An ability to deliver information at customer's knowledge level in an understandable manner
  • An ability to apply a logical problem solving approach to resolving customer problems and inquiries
  • Strong interpersonal skills and ability to think independently and follow through effectively
  • Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.Applicants must be willing to work in BAGUIO CITY. Applicants must be willing to start in May 2011. For details about Convergys, kindly visit it's website.


    1. hi ahryz,

      im interested to work there in baguio, i already worked in CVG before and ill go back. Just a question, do you know where they accept walk in applicants? thanks for posting this blog ;)

    2. Thanks for dropping by Ramir!I'm not really sure if they're accepting walk-in applicants now. As far as I know you have to send you resume thru email and Covergyls will set you interview schedule. For details, I may suggest that you visit

    3. Hi Guys,

      Can you send me the link where i can pass my resume for Convergys Baguio?
      Kindly email me at

      Thank you

    4. Ok, just wait for my email. I'll send you the email add where you may send you application!

      For those who are interested, kindly email your resume to Don't forget that you are applying for Convergys Baguio positions! Thank you!

    5. i have been waiting for any hiring dates for convergys baguio, both online and local ads and failed to get infos. kindly give me informations on how to apply since you said it will be operational by may, 2011. thank you.

    6. @Anonymous: Convergys Baguio is accepting applications online. Email your resumes at

      Positions available: Senior Operations Managers, Operations Managers, Team Leaders and Customer Service Associates.

      Please don't forget to indicate your desired position and location (indicate Convergys Baguio City.

    7. Ang tagal nila tumawag... namuti na mata ng mga taga sitel ... ilang linggo pang countdown ...

    8. Good day! I am interested to apply as a Customer Service associate in your company. Please send me the email where I can send my resume. I am willing to work on shifting times and I am willing to start this month or by next if I am hired. Here is my email address, Thank you!

    9. Hi!! I am interested to apply in your company as a Customer Service Associate.And im willing to be assigned in baguio since my husband is also working there.i am also willing to work on shifting schedules and also willing to start as soon as you wanted.Please send me the email address were i can apply online and here is my email add: you so much

    10. hello! i am interested to apply to your company as a Customer Service Associate.I am also willing to be assigned there in Baguio since my husband is also working there.And also willing to start as soon as you wanted.Can you send me the email address where i can apply online and here is my email address: so much.

    11. hi! i am interested to apply as a Customer Service Associate in your company.And i am willing to be assigned in baguio since my husband is also working there.And also willing to start as soon as possible.thank you so much.

    12. am also interested to be back to convergys in my hometown. please send me the details how to appyl.

    13. am also interested to apply as a Customer Service Associates here in baguio. Can you send me your email address where i can send my resume ( Thank you so much...

    14. Sir / Maam
      I am also interested to apply as a Technical Support in your company. May i know sir/maam where i can send my resume. Here is my email ( you sir/maam

    15. Hi Ahryz. I am currently employed at Teletech Customer Care here in Cainta Rizal and i am working for this company for 5 years now.I will be available to work there in Convergys and i loved to be assigned there in Baguio City.Pls send me some details how to send my application for the said position in Convergys. Here's my email address: or


    Feel free to leave your comments. I'll be glad to reply to you anytime soon.